Automated collections & returns

Automated lockers for collections, returns and asset handovers.

eLocker replaces manual handovers with secure, automated self-service locker workflows. From retail click and collect to warehouse asset control and IT equipment handovers, move valuable items faster, cut delays and see exactly what happened.

Trusted by teams managing high-volume, high-value collections and returns

The problem

Manual handovers cost more than most teams realise

A customer collects an order. A worker picks up a scanner. An employee swaps a laptop. Simple moments, until they depend on people, desks and spreadsheets, and cost a fortune to manage.

Queues form because every handover depends on one person, desk or screen
Time is lost issuing, searching, chasing and recording items by hand
No accountability: managers cannot see what was collected, returned, missing or overdue
Small delays and missing assets turn into real cost at scale
Customers, workers and employees all feel the friction

eLocker replaces manual handovers with automated, traceable collection and return workflows.

Where eLocker works

Choose the environment closest to your challenge

Customer collecting an order from an eLocker click and collect locker

Retail

Retail click & collect lockers

Automate customer collections and returns so stores handle more ecommerce volume with less manual work and fewer queues.

Explore retail

Retail

Retail returns dropbox

Let customers drop off returns themselves, with every return logged and tracked end to end.

Explore returns

Warehouse

Warehouse asset lockers

Control shared devices and operational assets with secure, self-service collection and return workflows.

Explore warehouse

eLocker Techbar locker for IT equipment handovers

Corporate IT

IT asset delivery lockers

Give employees faster access to IT equipment, replacements and loans without relying on manual handovers.

Explore Techbar

The eLocker ecosystem

One ecosystem. Multiple handover challenges.

eLocker combines secure locker technology, workflow automation, user access, notifications, reporting and service support. The locker is the handover point. The real value is the workflow around it.

Swipe or use the arrows to explore the ecosystem

Secure locker technology

Configurable locker systems for different users, assets and workflows.

Workflow automation

Automated collection, return, swap, loan and handover processes.

User access and notifications

Guide customers, workers or employees to the right item at the right time.

Visibility and accountability

See who collected or returned what, when, and where exceptions occurred.

Reporting and analytics

Track usage, returns, delays, exceptions and improvement opportunities.

Service and support

Ongoing support to keep improving the workflow after installation.

Explore the ecosystem

How it works

How eLocker changes the workflow

The details vary by environment, but the principle is simple: replace manual handovers with a controlled self-service process.

Configure the workflow

We map how items are collected, returned, swapped or issued today.

Store the item securely

Orders, devices, assets or equipment are placed into the correct locker.

Notify the user

The customer, worker or employee receives the right access instructions.

The user self-serves

They collect or return the item without waiting for staff support.

The transaction is tracked

The system records what happened, when, where and by whom.

You measure and improve

Reporting helps you prove value, identify exceptions and improve the process.

Outcome-led value

Built to reduce cost, friction and uncertainty

eLocker improves the operational moments that are often overlooked but expensive when they fail.

Lower operational cost

Reduce the labour, admin and wasted time behind repeated handovers.

Better visibility

Give managers data and audit trails instead of spreadsheets or manual records.

Faster handovers

Remove queues, desk dependency and handover bottlenecks.

Stronger accountability

Know who collected or returned what, and whether anything is missing or overdue.

Better user experience

Make collections and returns easier for customers, workers and employees.

More scalable operations

Handle more volume across more sites without workload growing at the same rate.

Proof & metrics

Measured improvement, not vague automation

eLocker works best when the value can be measured: lower retail collection cost, reduced warehouse device loss, faster shift changeovers, fewer IT handovers, better return visibility.

Retail collections

Cost per collection

Colleague time saved, queue reduction and cost-to-serve.

Explore

Retail returns

Returns visibility

Faster self-service returns with a full record of every drop-off.

Explore

Warehouse

Asset loss & downtime

Device loss, damage, shift-change time and asset accountability.

Explore

Corporate IT

Handover time

Equipment collection time, manual handovers avoided and support speed.

Explore

Metric names shown are the KPIs each vertical is measured on. Validated customer figures are added per engagement.

Pilot & rollout

Start with the workflow. Prove the value. Then scale.

You do not need to commit to a full rollout before you understand the value. eLocker starts with a focused pilot, measured against what matters most to you.

The four stages we take you through