Retail collections
Click & collect
- Ready orders go straight into the locker
- Customers collect themselves, any open hour
- Every collection logged against the order
The eLocker ecosystem
eLocker is delivered as connected layers, not a box on a wall. The hardware is the handover point; everything around it does the work. Each layer below builds on the one before it, and together they run automated collections and returns across your estate.
- Hardware, software, analytics, security and customer experience, working as one
- One audit trail and one dashboard across every site
- Open APIs that connect out to the systems you already run
Table of contents
01 Hardware layer
Wired and wireless locks and units that connect to the ecosystem
The physical layer: a range of locks, lockers and containers that connect directly to the eLocker platform over their own cellular link, with no IT network or WiFi access to grant.
What the hardware layer covers
- Wired units that run on mains, and wireless battery units for sites where cabling isn't practical, with a 3-year battery guarantee
- Locker, drop box and container formats in a range of sizes, rated for indoor or outdoor sites
- An on-site gateway that collects every event and sends it to the platform over its own cellular connection
Card & mobile accessEvery user opens a unit with an access card or the eLocker app, the two credentials the whole system runs on.
Then
Wired or wireless locksWired units run on mains; wireless, battery units go where cabling isn't practical, with a 3-year battery guarantee.
Fit any unit in the range
Inside or outside lockers
Parcel and asset lockers in a range of sizes, rated for indoor or outdoor sites.
Chilled & frozen
Temperature-controlled compartments for grocery and food-to-go.
Drop boxes
Single-deposit units that take a return or hand-back and log it in seconds.
Shipping containers
Self-contained locker banks for yards, depots and outdoor sites.
Connect by Bluetooth or cable
On-site gatewayCollects every event from every unit, and sends it to the platform over its own cellular link, no IT network or WiFi access to grant.
Over cellular
The eLocker platformOne dashboard and one audit trail for every locker, point and container, running on its own connection.
Connects out via
Our API layerAn open RESTful API and webhooks connect the platform out to your WMS, OMS, EPOS and identity systems.
02 Software layer
The management platform that runs every unit
The software layer is where the estate is managed. It sets up units, controls who can open what, and turns every event into a record. When someone asks who collected what, or why a return is missing, the answer is in front of you, not in a search through paperwork.
What the management platform does
- Live status for every locker, point and container, across every site
- Set up units, allocate compartments and manage users from one place
- A full audit trail on every open, collection and return
- Alerts and escalations for overdue items, exceptions and unexpected access
The user is the start point
Every journey begins with a person, and runs on one of two credentials: their phone or an access badge. From there it's the same for every workflow, a notification then self-service collection or return. Five jobs, one system.
Phone Access badge
Returns
Self-service returns
- Drop box takes and timestamps the item
- Customer is done in seconds
- A full record without manual logging
Warehouse assets
Shared equipment
- Badge in to take or return kit
- Logged to the person automatically
- Faster, cleaner shift changeover
IT & Techbar
Device handovers
- IT loads the locker, employee is notified
- Collect, return or swap, self-service
- The desk handles exceptions, not every swap
Grocery courier
Rapid delivery handover
- Colleague loads the order into a locker
- Courier collects with their order code, no app
- Every handover logged, within the holding window
Connected to the eLocker platform
Every route feeds back into one platform: the operating system for all your collections, returns and handovers.
- Live status for every locker, point and container
- A full audit trail on every collection and return
- Site and network level reporting: time saved, adoption, exceptions
- Open APIs that connect to your order and operational stack
One journeyOne audit trailOne dashboard
The layer under the platform
Open RESTful API layer
Under the platform sits a documented, open RESTful API, with webhooks alongside it. This is how eLocker connects into the systems you already run, so the platform reads from and writes back to your own stack rather than standing apart from it.
WMS
Tie locker events to warehouse stock and asset movements.
OMS & ecommerce
Push ready orders in and log each collection against the order.
EPOS
Trigger collection journeys straight from the point of sale.
HR & identity
Sync people and permissions so access stays current.
03 Integrations & APIs
The ecosystem connects out to the systems you already run
eLocker is built to fit your stack, not replace it. Open APIs and webhooks let the platform send and receive events, so orders, stock, people and parcels stay in step with the systems that already hold them.
Retail: EPOS & OMS
Push ready orders into a locker and log every collection back against the order.
WMS & logistics
Tie asset and parcel movements to your warehouse and logistics systems.
HR & identity
Sync people and permissions from your HR or directory so access stays current.
Ecommerce
Trigger notifications and collection journeys straight from your online store.
04 Analytics & reporting layer
Reporting from a single site to the whole network
Every event the hardware logs and the software stores becomes reporting you can act on. Read one site on its own, compare every site across the estate, or build the report a specific question needs.
Single-site reporting
Everything happening at one location, for the team that runs it.
- Daily volume, collections and returns
- Locker use and dwell time
- Exceptions and overdue items at that site
Multi-site reporting
Every location side by side, so head office can see the whole estate.
- Compare sites on volume, adoption and uptime
- Time saved rolled up across the network
- Spot the outliers that need attention
Custom reports
The report a specific question needs, by team, period or workflow.
- Filter by site, user group, date range or unit type
- Export for finance, operations or leadership
- Scheduled reports delivered on a regular cadence
05 Security layer
Built for environments where control matters
Three things make the security layer: who can open what, a record of everything that happens, and the standards the platform is held to.
Access control
Runs on its own network
eLocker connects over its own cellular link, so there's no access to your IT network or WiFi to grant.
Controlled access
Card or app access, matched to how your organisation already works.
Role-based permissions
Staff, managers and admins see exactly what their role needs, no more.
Audit trail
Audit by default
Every open, close, collection and return is logged with who, what and when.
Tamper-evident access
Forced or out-of-policy opens are flagged in the log, so nothing happens unseen.
Alerts & escalations
Overdue items, exceptions and unexpected access trigger notifications to the right people.
Certifications & standards
Secure by design
Data is encrypted in transit and at rest, handled in line with GDPR, with role-based access throughout.
ISO 27001
Information security management aligned to the ISO 27001 standard.
Cyber Essentials
Certified against the UK Cyber Essentials baseline for everyday threats.
Certified to 
06 Customer experience layer
The layer the person at the locker actually feels
All the layers below exist so the moment at the locker is quick and clear. eLocker focuses on that experience: a notification when an item is ready, a simple way in, and a collection or return done in seconds. People reach the locker two ways, and both are kept deliberately simple.
For staff & workers
Access cards
An existing access badge is the credential. Tap to open, with nothing to download and nothing new to carry, using the cards your people already hold.
- Tap an existing access card to open a unit
- Works with the badges your organisation already issues
- No app needed for badge-based sites
For customers & employees
Mobile journeys
The journey runs on the phone. A notification says an item is ready, a tap opens the unit, and the collection or return is logged automatically.
- A notification the moment an item is ready
- Open the unit from the phone, any open hour
- Collection or return logged without a colleague involved
Branded to your brand
Branding applies to the mobile journey. Notifications, on-screen language, name, colours and tone all carry your brand, so it feels like part of your service. Card access stays the same simple tap.
See it in your brandGet started
See the whole ecosystem in action
Every layer, working together on your sites. Book a demo, or talk through a pilot to prove the value first.