Retail returns

The eLocker returns dropbox lets customers return items in seconds, on the same mobile journey as collections. Every return is logged the moment it lands, and your team processes them in batches instead of one queue at a time.

Take returns off the service desk entirely
Give customers a drop-and-go experience
Log every item the moment it is returned
Process returns in batches, on your schedule

Discuss a retail pilot

Drop and goReturns in 3 seconds

4 min→3 secondsColleague time per returndesk return vs dropbox

Your problem

Returns are the queue nobody planned for

Ecommerce growth means returns growth. Most stores absorb them at the same service desk that handles collections and queries, so returns peaks become queue peaks, and colleagues process them one customer at a time.

Counter pressure

Returns spike after every peak, and each one occupies a colleague and a queue spot.

One-at-a-time processing

Inspecting, refunding and sorting at the desk while the customer waits is the slowest possible way to do it.

Weak visibility

Paper-led returns make volumes, reasons and shrink hard to see until the end of the week.

4 min

per manual desk return

A desk return costs about the same colleague time as a manual collection: the same queue, checks and back-and-forth, the same maths.

The returns dropbox makes returns self-service for customers and batch-work for your team.

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Free 3-minute diagnostic

How well do your returns really run?

Answer a few questions about how returns run today and get an instant score, plus tailored recommendations for where to focus. No sales call needed.

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Solution overview

A dropbox on the same journey as collections

The same locker estate and the same mobile journey, now taking items back in. Customers start the return on their phone, drop the item, and walk away. Everything else happens on your team’s schedule.

Collections and returns, one bank, one journey

Started on the phone

Customers begin the return in the same mobile journey they collected with. No app, no kiosk.

Drop and go

The dropbox opens, the item goes in, the door closes. Logged instantly, customer gone in seconds.

Logged and traceable

Every return is recorded the moment it lands: item, time, customer and reason.

Batch processing

Your team empties and processes returns when it suits the shift, not when the queue demands.

The maths

The cost of every return, side by side

The same return, handed back two ways.

One occupies a colleague and a queue spot. One does not involve a colleague at all.

Desk return · 4 steps4:00

1Customer queues at the service desk+30s
2Colleague inspects the item+1:30
3Processes the refund at the till+1:30
4Item set aside for sorting later+30s

4 minutes of colleague time, while the queue grows£1.03 per return

Dropbox · 1 step0:15

1Customer scans, drops the item, door closes+15s

No colleague involved at all

Return logged the moment it landsautomatic
Team processes the batch on their scheduleautomatic

0 seconds of colleague time at the point of returnbatch-processed

Zero desk time per return

Customers drop and go in seconds. Your team handles returns as one tidy batch instead of a queue of interruptions.

queue for customers returning an item

100%

of returns logged the moment they land

locker bank for collections and returns together

Beyond the queue

What the dropbox changes

Peaks stop hurting

Post-Christmas and post-payday returns waves no longer translate into desk queues.

Faster refunds, happier customers

Logged-on-drop returns mean refunds start sooner, which is what customers actually care about.

Colleague time back

Returns become a scheduled batch job, freeing desk colleagues for selling and service.

Shrink gets visible

Item-level logging shows return reasons, repeat offenders and gaps before they become losses.

Cleaner back of house

Returns wait inside the dropbox, not stacked behind the desk or on the shop floor.

Pairs with collections

Same bank, same journey, both directions. The estate earns its space twice.

The hardware

Introducing Returnpoint

A dedicated returns dropbox that sits on the shop floor and takes the whole job off the desk. Customers drop and go in seconds. Your team handles the rest as a batch.

Secured on drop

Each item is locked away the moment the door closes, tied to the customer and order.

Tamper-evident

One-time codes and item-level logging mean nobody opens a compartment they should not.

Drop in seconds

Scan, drop, gone. No queue, no form at the counter, no waiting on a colleague to be free.

A fashion returns drop-off in the eLocker Returnpoint dropbox

Faster than the till

A drop-off takes seconds, against four minutes for the same return at the service desk.

Lifts NPS

A quick, self-service return is one less queue to score down, so the visit ends on a high note.

Keeps customers engaged

The return runs in your branded mobile journey, keeping the conversation going after the drop.

How it works

The customer return experience

From "start a return" to the door closing, the whole journey runs in the customer’s mobile browser.