About eLocker

Since 2016, eLocker has worked with businesses that need a better way to manage valuable orders, assets and equipment across busy operational environments. Today we support retailers, warehouses and IT teams that want less manual workload and more visibility.

Automated collections and returns for orders, assets and equipment
Workflow-led solutions for retail, warehouse and corporate IT
Secure self-service lockers, reporting, access control and support
Designed to reduce cost, friction, queues and poor visibility

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Founded 2016Automated collections & returns

What we actually do

We are not here to sell lockers. We are here to remove collection and return friction.

The locker is only one part of what eLocker does. The real problem we solve is manual handover friction: queues, delays, poor traceability, lost assets and inconsistent user experiences. In retail it looks like collection queues. In warehouses it looks like lost devices and slow shift changeovers. In corporate IT it looks like delayed swaps and tied-up support teams.

From manual to measurable. From people-dependent to self-service. From low visibility to accountable workflows.

Self-service eLocker click and collect point replacing a manual handover

Why eLocker exists

Purpose, mission, vision

Purpose

To make collections and returns easier for everyone involved.

Mission

To replace manual collections and returns with automated, traceable workflows.

Vision

To make manual processes the exception, not the rule.

The Big Green Locker Company storage-locker van at a festival, where eLocker began

Founder story

It started with a camper van, thousands of lockers and a big spreadsheet

eLocker began with a practical problem. Founder Jacob Hinson was running The Big Green Locker Company, a festival business run out of a camper van, managing thousands of lockers off the back of a big spreadsheet, until the keys outgrew it. The first customer to feel the same pain was Tesco, managing a couple of thousand lockers at its Fenny Lock site. The early platform built to solve it became eLocker Manager.

“If eLocker costs £100 a month but saves £200, that is a straightforward story for a customer to understand.”Jacob Hinson, Founder

Read our Founder story

What eLocker does

One ecosystem for four high-friction environments

Customer collecting an order from an eLocker click and collect locker

Retail

Click & collect lockers

Less colleague time, fewer queues and a better customer journey.

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Retail

Returns & exchanges

Self-service returns customers drop off without the desk.

Explore returns

Warehouse

Asset management lockers

Less loss, damage and shift delay through named accountability.

Explore warehouse

eLocker Techbar locker for IT equipment handovers

Corporate IT

IT asset delivery lockers

Faster device access without manual handovers.

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View the ecosystem

Trusted by

Teams across retail, logistics, public sector and corporate

Our approach

We start with the workflow, not the hardware

Every environment is different. We start by understanding the operational moment that needs to improve: who collects, what slows it down, where time is lost, where visibility breaks. Only then do we configure the ecosystem around the workflow.

Understand the current process

Map how collections and returns work today, including the manual work, the handoffs and the points where visibility breaks down.

Design the workflow

The right user journey, access process, locker setup and reporting model for the operation, not a one-size-fits-all template.

Deploy and support

From idea to live workflow with practical implementation support on the ground, not just a box on a wall.

Measure what changes

Usage, returns, exceptions and performance data, so the improvement is something you can see and defend.

Keep improving

We stay involved after installation to find further savings as volumes, sites and seasons change.

What customers say

eLocker is a value-minded solution that effectively delivered what we needed.

Technology

A great system that works, bringing the whole process into the 21st century.

Logistics

eLocker gives us peace of mind that all aspects of our storage are now auditable and traceable.

Retail

The after-sales support is second to none.

Technology

Our workforce loves eLocker.

Logistics

Our story so far

From smart locks to a collection ecosystem

eLocker was founded to make secure access, collection and return easier to manage. Since then the business has evolved from smart locker technology into an ecosystem for automated collections and returns.

2016

eLocker is founded

Launched with a focus on smarter, more flexible locker access.

2017

First commercial deployments

Early customers manage shared locker spaces with eLocker.

2018

Wireless smart locks

Flexible locker technology without the limits of wired systems.

2021

Warehouse asset management grows

Sites reduce loss, damage and manual handouts at scale.

2022

Retail collections and returns

The in-store collection and return proposition strengthens.

2023

Techbar matures

IT equipment delivery, returns, swaps and loans.

2025

The category sharpens

Automated collections and returns for orders, assets and equipment.

The team

Meet the team behind eLocker

Cross-functional by design: product, engineering, implementation, operations, support and commercial, all working around the same goal.

Our people

Jacob Hinson

Founder

Founder of eLocker and lead voice behind the company’s product vision.

Product vision · smart locker technology · ecosystem direction

Billy Whiffen

Operations Director

Leads the operational side of eLocker, from project planning to successful deployment.

Delivery · implementation · operational process

How we work

The principles behind the product

Operational technology only works when customers trust the people behind it.

We are accountable

We take responsibility for the workflows we help create and stay close when something needs improving.

We create measurable value

Less manual work, lower cost, better visibility, faster handovers, stronger accountability.

We collaborate

We work with operations, IT, commercial and CX teams to shape workflows that fit the real world.

We keep things practical

The best solution is the one people use, managers trust and the business can prove.

We improve continuously

We help customers keep learning from data, usage and operational feedback.

Secure by design

Controlled access, clear permissions and reliable audit trails, in every workflow.

Where we work

UK headquartered, working internationally

eLocker supports customers across the UK, US and international operating environments.

UK Headquarters

eLocker
Nene House, Sopwith Way
Daventry, NN11 8EA
United Kingdom

Get started

Want to see how eLocker could work in your environment?

We can help you understand where manual processes are creating cost, friction or poor visibility.

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