A locker bank sized to your peak, in the space you have
Grocery courier lockers
Hand rapid-delivery grocery orders to couriers without the counter. A colleague places the order in a locker; the courier collects it with their order code, with no app and no waiting for a colleague.
- Separate the courier and customer journeys at the front of store
- Stop couriers interrupting colleagues mid-service
- Keep orders separate, so couriers take the right bags
- Prove it on a handful of stores before any rollout
No app. No counter.Couriers collect with their order code
Works for couriers from the apps your stores already use
Your own rapid service The problem
The collection point is the bottleneck in rapid delivery
Rapid grocery runs to the minute. But the handover is still manual: couriers crowd the kiosk, colleagues are pulled off picking to find and check bags, and the wrong order goes out the door more often than anyone would like.
Congestion in your stores
Couriers and shopping customers collide at the same kiosk, creating queues and mess where customers should feel looked after.
Colleagues interrupted
A single order can take three colleague touchpoints, picking it, setting it aside, then finding and checking bags for the courier, each one a break in service.
Wrong or missing orders
When orders sit together at the counter, couriers pick up the wrong bags, and missing-item refunds and poor ratings follow.
15 min
courier wait
Uber's own guidance tells delivery people to wait up to 15 minutes when an order is not ready. A locker holds the order ready to collect, so couriers aren't left waiting at the counter. Source: Uber Help, 2026. Cited as industry context.
eLocker replaces the manual courier handover with a self-service locker collection: your colleague places the order once, and the courier collects it themselves with their order code.
The handover, end to end
From order to collected, in four steps
Step 1
Customer orders
An order comes in from a delivery app and is picked in store.
Step 2
30 mincold chain timer Store loads the locker
The colleague places the bags in a locker. The holding timer starts.
Step 3
Driver enters the 4-digit PIN
At the locker screen, the courier keys in the order code. No app.
Step 4
Driver collects
Only the right locker opens. The bags go out, and it is logged.
Doesn't congest the customer till
Keeps couriers out of shoppers' way
Faster handover, better for the cold chain
Solution overview
Automated collections and returns, built for rapid grocery
Not a locker on its own. eLocker is the workflow, access and reporting around the courier handover, so orders move out of the store cleanly and you keep a record of every one.
No-app, code-based handover
The courier collects at the locker screen using the last four digits of the order number. Nothing to download, nothing to log in to.
Ambient, and cost-effective
Rapid orders sit for minutes, not hours, so ambient lockers do the job without the cost of refrigeration. Chilled compartments are available where a workflow needs them.
Timed holding window
Set a window for the cold chain and eLocker alerts the store if an order has not been collected in time, for example after 30 minutes.
Loaded in one task
The colleague picks the order and places it straight into a locker on the same screen, replacing several separate handover steps.
Every handover logged
Each load and collection is recorded against the order, giving you a clear audit trail and an answer when a partner queries a delivery.
Plug and play
Modular units that install with minimal disruption and sit alongside your existing kiosks, sized to hold a peak of orders and your largest items.
The change
Three handovers become one task
The same courier order, two ways
Where colleague time and interruptions come from today, and what is left with a locker.
Today · 3 colleague touchpoints3
- 1Colleague A picks the orderpick
- 2Passes it to a colleague at the kiosk to set asideset aside
- 3A colleague finds the bags and hands them to the courier, checking they are rightcheck
Three touchpoints and a courier waiting at the counterinterruptions every order
With eLocker · 1 task1
- 1Colleague picks the order and places it in a lockerload
That is everything your team does
- Courier enters the order code on the locker screentheir time
- The right locker opens. Order collected and loggedtheir time
One task for the store, then the courier self-collectsno waiting, no mix-ups
3 → 1
Three colleague touchpoints become one, the courier collects themselves, and the customer-facing front of store stays clear.
How it works
Two simple sides, no app on either
The order arrives however your store receives it today. eLocker handles the part that slows everyone down: the physical handover.
eLocker · Bay 2
Collect your order
Enter the last 4 digits of your order number
4028
123456789←0
Locker 7 opening
Colleague loads
Pick, then place it straight in a locker
One continuous task at the locker screen, with no separate kiosk hand-off.
- At the screen, create the order using the last four digits of the order number
- The right locker (or lockers) open, the colleague loads the bags
- Close the door and tap finished, the order is now waiting safely
Courier collects
Self-collect with the order code
No app, no waiting for a colleague, no picking through bags at the counter.
- At the screen, tap collect your order and enter the last four digits
- Only the correct locker (or lockers) open, so the right bags go out
- Take the items, close the door and tap finished, the collection is logged
What we measure
An emerging use case, proven on your stores
Courier collection is new enough that we will not wave a headline number at you that we cannot stand behind. Instead a proof of concept measures the things that matter, on your sites, against your baseline:
A before-and-after you can defend
The same courier workflow, measured both ways across a handful of stores, so the change is clear to the people signing it off, before any wider rollout.
End-to-end order time
How long an order takes from picked to collected, before and after. The courier wait at the counter is the part a locker removes.
Colleague labour per handover
The colleague time taken out of each order when three touchpoints become one, modelled at your own hourly rate.
Wrong and missing bags
Instances of couriers taking the wrong or incomplete order, and the missing-item refunds that follow, with orders kept separate per locker.
Orders within the holding window
How many orders are collected inside your set cold-chain window, and how often the alert is needed.
Customer and colleague feedback
Customer ratings on the delivery, and what store teams say about working with the lockers day to day.
Data to review after the trial
Usage and performance data shared back for the post-trial review, so the decision to scale is grounded in evidence.
Where it fits
Built for fast handover, wherever it happens
The pull is sharpest in rapid grocery, but the same courier handover works for any operation sending prepared orders out with a delivery partner.
Rapid grocery
Supermarket and on-demand orders fulfilled in store and handed to a delivery partner against the clock.
Convenience & forecourt
Smaller stores with high order frequency, where there is no room for couriers to crowd the counter.
Kitchens & restaurants
Any prepared-order operation handing food to riders can use the same self-service handover.
FAQs
Grocery courier locker FAQs
Does the courier need an app?
No. The courier collects at the locker screen using the last four digits of the order number. There is nothing to download.
How is food kept safe without refrigeration?
For rapid delivery, orders sit for minutes, not hours. eLocker holds them in ambient lockers and raises an alert if an order has not been collected within your set window, for example 30 minutes. Chilled compartments are available where a workflow needs them.
Does it need to integrate with our systems to start?
No. It runs standalone on a simple order code, so a proof of concept can start without integrating with your picking or partner technology. Deeper connections can be considered once it is proven.
What about customer data?
The handover uses the order code only, so there is minimal personal data involved at the locker.
Can we test this before rolling it out?
Yes. A measured proof of concept across a handful of stores is the usual first step, against the operational measures that matter to you.
Do customers use these lockers too?
These are for courier handover. For customer click and collect, including chilled and frozen, see our retail click and collect solution.
Get started
Ready to take couriers off the counter?
Start with a proof of concept on a handful of stores. Measure the handover. Then decide how to scale.
“Happy to talk through how courier handover could work in your stores. Send a few details and I’ll come back with what we need to scope a proof of concept.”