See what your returns desk is really costing you
A short diagnostic for retail and ecommerce teams. Answer a few questions about how returns run in your stores today, and get an instant read on where the cost and the friction sit, and whether self-service drop-off is worth a look.
- About three minutes, on your phone or desktop
- Your score and a short summary at the end
- No sales call needed to get your result
A read on it, before a full review
Most retail teams know returns are busier and more expensive than they used to be. What is harder to pin down is where the cost actually goes, and whether it is worth doing anything about. These are the questions we hear most:
- Is each return costing more to process than it should, and where does that cost sit?
- Are the queues at the desk a staffing problem, or a process problem?
- Would self-service drop-off actually pay back, or just add hardware to manage?
- If we wanted to change it, where would we even start?
A benchmark, not an audit
What it is
- A quick benchmark of how your returns run today, across cost, queueing, colleague time, accuracy and peak
- A pointer to where you are strong and where you are exposed
What it is not
- A full site audit, or a finished financial model
- A sales call dressed up as a quiz. It tells you whether a closer look is worth it
1. Your returns score
An instant score across the areas that matter most, so you can see at a glance whether your setup is solid or stretched. It answers one simple question: is our returns process broadly sound, or quietly costing us?
Returns mostly controlled — proof and shelf recovery lag
2. Where you stand
A short, tailored breakdown showing what is working and the areas most likely costing you time and money right now. These are framed as signals, where to look, not a prescription of what to do.
3. A clear next step
If your score suggests it is worth a closer look, we will offer to model the numbers for your own stores with someone from our retail team. If it does not, we will tell you straight. No hard sell either way.
“If your score says self-service returns are worth a look, I’ll model the numbers for your stores. If they’re not, I’ll tell you straight.”
Built for the people who carry the cost
Most useful if returns volume already lands on your plate and you are weighing up whether to change how it runs.
- Retail operations and store-ops leaders carrying returns volume
- Ecommerce and fulfilment teams scaling online returns
- Anyone deciding whether self-service returns drop-off is worth a pilot
- Less useful if you do not take returns in store yet
It tells you whether to look closer
Your result points to the right next conversation, if there is one. From here you might explore:
Before you start
How long does it take?
About three minutes. It is a short set of questions about how returns run in your stores, with nothing to prepare beforehand.
Is it free?
Yes. You get your score and a short summary at the end, with nothing to pay.
What is the score based on?
The operational areas that drive the cost of returns: colleague time at the desk, queueing, accuracy, visibility, and how you cope at peak.
Will someone contact me?
Only if you want them to. If your results suggest it is worth modelling for your stores, you can choose to book a review with our retail team. Otherwise we leave it with you.
Who should fill it in?
Anyone close to how returns run day to day: store operations, ecommerce and fulfilment, or whoever carries the cost of the returns desk.
How does your returns process stack up?
Three minutes now could save your stores a lot later. There is no obligation and no pressure to take it further.
- Your overall returns score
- Where your setup is strong or stretched
- A short, personalised summary
- An optional review with our retail team