A Techbar bank serving an office floor, managed from anywhere
IT equipment delivery lockers
Techbar turns laptop swaps, replacements and loans into self-service collection. Employees pick up what they need from a secure locker; IT manages the whole process remotely, with every movement tracked.
- Give employees self-service access to IT equipment
- Reduce manual handovers and collection admin
- Support offices without on-site IT
- Track who collected or returned each asset
24/7 accessNo on-site IT needed
Self-serveCollect, return, swap and loanaround the clock
Trusted by IT and workplace teams
The problem
IT support is judged on speed, but handovers slow everything down
When an employee needs a replacement laptop, charger or loan device, the physical handover usually creates the delay. IT needs to be available, the employee needs to be in the right place, and returns get chased manually. In hybrid, multi-site organisations that friction becomes a service problem.
Employee downtime
Staff lose working time waiting for replacement devices, peripherals or loan equipment.
IT support burden
Service teams spend hours coordinating routine handovers instead of higher-value work.
Multi-site coverage
Central IT must support users across offices, regions and hybrid working patterns.
Asset visibility
Swaps, loans, returns and end-of-life collections create tracking and audit gaps.
9–5
the hours an IT desk keeps
Equipment needs do not keep desk hours. Hybrid teams need swaps, loans and returns to work around the clock, on every site.
Techbar replaces manual IT handovers with automated, traceable collection and return workflows.
Solution overview
Automated IT equipment delivery, built for modern workplaces
Secure lockers, employee notifications, access control, remote management, audit trails and reporting. Employees collect, return, borrow or swap equipment without waiting for IT to be available.
Self-service collection
Employees collect assigned equipment from secure lockers the moment it is ready.
24/7 or extended access
Equipment available outside service desk hours and in offices with no IT presence.
Remote IT management
Manage collections, returns, loans and swaps for every site from one dashboard.
Secure delivery and return
No more expensive kit left on desks, at reception or in unsecured areas.
The maths
Swap a laptop in minutes, not days
The same laptop swap, two ways.
One needs two people in the same place at the same time. One does not.
Via the IT desk · 4 stepsDays
- 1Employee raises a ticket and waits+ wait
- 2IT schedules a handover window+ delay
- 3Both travel to meet at the desk+ travel
- 4Swap, then notes typed up by hand+ admin
Days of downtime and two diaries blockedevery single swap
Via Techbar · 1 stepMinutes
- 1IT loads the replacement remotely; employee collects when readyinstant
Nobody waits for anybody
- Employee gets a text when the locker is loadedself-serve
- Old device goes back in the same visitself-serve
Minutes from notification to working devicezero IT visits
Minutes, not days
The handover stops being a meeting. IT loads lockers on their schedule, employees collect on theirs, and the audit trail writes itself.
24/7
equipment access, with or without on-site IT
0
IT visits needed per swap, loan or return
100%
of equipment movements on the audit trail
Outcome-led value
Improve IT responsiveness without adding headcount
Employees productive faster
Replacement devices, peripherals and loan kit are ready to collect the moment IT loads them.
IT time back
Routine handovers disappear from the service queue, freeing engineers for real incidents.
Every site covered
One central team supports offices with no IT presence at all, across regions and time zones.
Full asset accountability
Who collected what, when it came back and where it is now, answered without a spreadsheet.
Service metrics improve
Faster resolution on device tickets shows up directly in your SLA and satisfaction numbers.
Returns actually happen
Automated reminders and a locker that is always there beat chasing devices by email.
How it works
The employee experience
From the ready-to-collect message to the swap being logged, the whole journey runs on the employee’s phone.
9:41●●●
IT Service Desk
Today 09:41
Hi Alex, your replacement laptop is ready to collect at Techbar, Floor 2. Open your collection link:
collect.elocker.com/it/88412
collect.elocker.com/it/88412
Tap the link to start your swap
9:41●●●
collect.elocker.com/it/88412
SSO verified
Hello, Alex
Confirm it’s you to open locker C2 at Techbar, Floor 2
Verify and open
Powered by eLocker
9:41●●●
collect.elocker.com/it/88412
Locker C2 is open
Collect your new device
Take the replacement laptop, charger included
Got my device
Powered by eLocker
9:41●●●
collect.elocker.com/it/88412
Return your old device
Place it in the same compartment and close the door. One visit, both ways.
Door closed
Powered by eLocker
9:41●●●
collect.elocker.com/it/88412
Ticket auto-closed
Swap complete
Asset register updated and the old device is logged back to IT
Finish
Powered by eLocker
Interactive, tap a step to explore
One system, three workflows
Collections, exchanges and returns
Techbar is not just a pickup point. The same locker bank runs every direction IT equipment moves, with each movement logged to a named employee.
Collections
New starter kits, replacement devices, peripherals and loan equipment, loaded by IT and collected by the employee when it suits them. No meeting, no desk visit.
Exchanges
Device swaps in a single visit: collect the new laptop and return the old one to the same compartment. Both movements logged, ticket closed automatically.
Returns
Leaver devices, loan kit and faulty equipment go back through the locker, with automated reminders. No more chasing returns by email, or writing off kit that never came back.
Customer case study
Radio lockers for the City of London Police
Faster, always-on access to Airwave radios
Working with Motorola, eLocker upgraded the force's Techbar from a wireless system to a fully wired Techbar Enterprise setup, so frontline officers can collect radios and batteries around the clock, even through large-scale events like the Coronation.
60integrated locker units
24/7self-service access
100%of interactions logged
FAQs
Techbar IT locker FAQs
What equipment can Techbar handle?
Laptops, phones, chargers, headsets, peripherals and loan devices. Compartment sizes and power options match your kit list.
How do employees authenticate?
Badge, SSO or a personalised one-time link. It matches the access patterns your organisation already uses.
Can it integrate with our ITSM tools?
Yes. Techbar can connect to tools like ServiceNow and Jira so collections and returns update tickets and asset records automatically.
Does it work for offices with no IT staff?
That is exactly the point. IT loads and manages lockers remotely, and employees self-serve around the clock.
Can we trial it in one office?
Yes. Most teams start with a single Techbar bank, measure ticket times and engineer hours, then expand on the evidence.
Get started
Ready to take handovers off the IT desk?
Every routine handover is engineer time and employee downtime. Start with one office. Prove the change. Then scale.
“Happy to walk through how device handovers work for your teams today and where the engineer time goes. Send a few details and I’ll come back with the information we need to build your solution.”