See what your click and collect is really costing you
A short diagnostic for retail operators. Answer a few questions about how collections run in your stores today, and get an instant read on where the cost and the friction sit, and whether there is a case for changing it.
- About three minutes, on your phone or desktop
- Your score and a short summary at the end
- No sales call needed to get your result
A read on it, before a full review
Most retail teams already know click and collect is busier and pricier than it used to be. What is harder to pin down is where the cost actually goes, and whether it is worth doing anything about. These are the questions we hear most:
- Is each collection costing more than it should, and where does that cost sit?
- Are the queues a staffing problem, or a process problem?
- Would self-service actually pay back, or just add hardware to manage?
- If we wanted to change it, where would we even start?
A benchmark, not an audit
What it is
- A quick benchmark of how your collections run today, across cost, queueing, colleague time, accuracy and peak
- A pointer to where you are strong and where you are exposed
What it is not
- A full site audit, or a finished financial model
- A sales call dressed up as a quiz. It tells you whether a closer look is worth it
1. Your click and collect score
An instant score across the areas that matter most, so you can see at a glance whether your setup is solid or stretched. It answers one simple question: is our click and collect broadly sound, or quietly costing us?
Collections flow well — queues and no-shows still bite
2. Where you stand
A short, tailored breakdown showing what is working and the areas most likely costing you time and money right now. These are framed as signals, where to look, not a prescription of what to do.
3. A clear next step
If your score suggests it is worth a closer look, we will offer to model the numbers for your own stores with someone from our retail team. If it does not, we will tell you straight. No hard sell either way.
“If your score says it is worth a look, I’ll model the numbers for your stores. If it doesn’t, I’ll tell you straight.”
Built for the people who carry the cost
Most useful if collection volume already lands on your plate and you are weighing up whether to change how it runs.
- Retail operations and store-ops leaders carrying collection volume
- Ecommerce and fulfilment teams scaling click and collect
- Anyone deciding whether self-service lockers are worth a pilot
- Less useful if you do not run in-store collections yet
It tells you whether to look closer
Your result points to the right next conversation, if there is one. From here you might explore:
Before you start
How long does it take?
About three minutes. It is a short set of questions about how collections run in your stores, with nothing to prepare beforehand.
Is it free?
Yes. You get your score and a short summary at the end, with nothing to pay.
What is the score based on?
The operational areas that drive the cost of click and collect: colleague time at handover, queueing, accuracy, visibility, and how you cope at peak.
Will someone contact me?
Only if you want them to. If your results suggest it is worth modelling for your stores, you can choose to book a review with our retail team. Otherwise we leave it with you.
Who should fill it in?
Anyone close to how collections run day to day: store operations, ecommerce and fulfilment, or whoever carries the cost of the collection point.
How does your click and collect stack up?
Three minutes now could save your stores a lot later. There is no obligation and no pressure to take it further.
- Your overall click and collect score
- Where your setup is strong or stretched
- A short, personalised summary
- An optional review with our retail team