eLocker One-pager · Retail · FMCG

FMCG retailCollections at FMCG volume

High volumes, repeat trips, thin margins. eLocker lets customers collect and return on the way past, without holding up a kiosk, a colleague or the queue behind them, however the volume scales.

eLocker high-volume collection point for FMCG4 min → 10 seccolleague time per handover

The trade-off today

Without eLocker

  1. ×High collection volumes land on colleague time every day
  2. ×Kiosks and desks bottleneck at peak periods
  3. ×Returns add a second queue to the same counter
  4. ×Cost-to-serve per order keeps climbing as volumes grow

With eLocker

  1. Customers collect in seconds on the way past, from their phone
  2. Many customers collect at once, no shared screen to queue for
  3. Returns handled at the same lockers, off the staffed counter
  4. Cost per collection stays low as volumes scale, measured per store

The numbers

10 seccolleague time per handover, from 4 min*

−92%cost per collection vs the manual desk*

£0.04labour cost per order, from £1.03*

+9.1%NPS on the collection journey (early trial)

Collecting an order from an eLocker smart locker eLocker click and collect collection point eLocker retail click and collect lockers

Prove it firstProve it in one store first

FMCG pilots typically run in one high-volume store, measuring colleague minutes, peak queue relief and returns handling against your current operation.

1

MeasureWhat collections cost you today, on your own numbers.

2

ModelThe same workflow automated, with your volumes.

3

DeployConfigured around your store, space and brand.

4

ValidateForecast vs real transactions, shared with your team.

Book your free-of-charge audit Two numbers: what collections cost you today, and what they would cost with eLocker.

Talk to eLocker

*Modelled at £15.50/hr colleague cost; validated in your audit. © eLocker · Nene House, Sopwith Way, Daventry NN11 8EA · elocker.com